Privacy Policy

Effective Date: 6 May 2026

Last Updated: 6 May 2026

Galston Vet (‘we’, ‘our’, or ‘us’) is committed to protecting the privacy of our clients, their pets, and all visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal identification information: name, email address, phone number, and home address.

• Pet information: species, breed, age, medical history, and other details relevant to veterinary care.

• Payment information: credit card details or billing information (processed securely through third-party payment providers).

• Website usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

• Appointment and booking details: date, time, and nature of veterinary services requested.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our veterinary services.

• Schedule and confirm appointments.

• Send appointment reminders, follow-up care instructions, and relevant health updates for your pets.

• Process payments and maintain billing records.

• Respond to enquiries and provide customer support.

• Comply with legal obligations and professional veterinary standards.

• Improve our website performance and user experience.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our website or conducting our business (e.g., appointment scheduling software, payment processors), subject to confidentiality agreements.

• Veterinary specialists or referral clinics: when medically necessary and with your consent.

• Legal authorities: when required by law, court order, or to protect the rights, property, or safety of our business, clients, or the public.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings; however, some features of our website may not function properly as a result.

We may use analytics tools such as Google Analytics to understand how visitors use our site. This data is aggregated and anonymised.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Veterinary medical records are retained in accordance with applicable Australian professional standards.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.

7. Your Rights

Under applicable Australian privacy law, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or outdated information.

• Request deletion of your information (subject to legal obligations).

• Withdraw consent to certain uses of your information.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Galston Vet

Address: 7 Arcadia Road, Galston, NSW 2159, Galston NSW, Australia

Phone: 02 9653 1622

✉ Email: galstonvet@gmail.com

Website: Galston Vet